Marketing Coordinator
Location:
Los Angeles, CA (on-site) PragerU is the world's leading conservative nonprofit that is focused on changing minds through the creative use of digital media.
Taking full advantage of today's technology and social media, we educate millions of Americans and young people about the values that make America great.
We're proud to be voted among the Best Place to Work in Los Angeles by the LA Business Journal 2 years in a row.
The Marketing Coordinator will provide customer service support for our recurring giving programs, online store and marketing promotions, while working closely with our Director of Donor Engagement.
Duties and
Responsibilities:
Provide EXCEPTIONAL customer service that is fast, friendly and helpful for PragerU donor merchandise membership program and the online store Data and database support, using Excel and Google Docs & Sheets Make a variety of outbound calls to PragerU supporters regarding monthly donation plans, store order issues, donor information requests, or other support calls as needed.
Respond to PragerU info emails as needed Assist with packing and sending store orders, marketing department merchandise promotions and other donor related mailings Run store and donor reports Respond to customer inquiries regarding orders, billing, and technical problem notifications Understand order processing business rules and how they relate to processes/ systems Create shipping and receiving documents and shipping labels (USPS, UPS and Fed Ex Ground label) for shipping team Handle system inventory and inventory adjustments Contributing to new and effective ways to help the office and warehouse move smoother Process returns and product complaints Issue credits and adjustments to consumer orders Perform other assigned projects and functions as directed by management Successful candidates will possess:
Proficiency in Excel and Google Docs (Sheets and Excel) Shopify experience is a plus! An aptitude to function within deadlines while working both independently and within a team is essential Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner Pleasant and professional phone manner Must be a team player that can work independently and effectively Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills Motivated, self-starter, organized, and effective communicator No fear of getting on the phone with customers and donors How to Apply:
First review our website at www.
prageru.
com.
Read our biannual report here.
Please submit a resume and cover letter.
In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.
What We Do:
We promote American values through the creative use of educational videos that reach millions of people online.
Serving all ages, our content offers a free alternative to the dominant left-wing ideology in culture, media, and education.
Whether you're searching for a deeper understanding, a new perspective, or a way to get involved, PragerU helps people think and live better.
To learn more about PragerU, visit http:
//prageru.
com.
Salary Range:
The salary target for this role is $25 - $27 per hour DOE.
Final offer amounts depend on multiple factors including candidate experience and expertise, and most recent market data.
This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.
An error page could appear for several reasons.
If a technical issue occurs while applying, we suggest double checking a few things.
Click here for additional information.
Recommended Skills Attention To Detail Billing Communication Customer Service Databases Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
Los Angeles, CA (on-site) PragerU is the world's leading conservative nonprofit that is focused on changing minds through the creative use of digital media.
Taking full advantage of today's technology and social media, we educate millions of Americans and young people about the values that make America great.
We're proud to be voted among the Best Place to Work in Los Angeles by the LA Business Journal 2 years in a row.
The Marketing Coordinator will provide customer service support for our recurring giving programs, online store and marketing promotions, while working closely with our Director of Donor Engagement.
Duties and
Responsibilities:
Provide EXCEPTIONAL customer service that is fast, friendly and helpful for PragerU donor merchandise membership program and the online store Data and database support, using Excel and Google Docs & Sheets Make a variety of outbound calls to PragerU supporters regarding monthly donation plans, store order issues, donor information requests, or other support calls as needed.
Respond to PragerU info emails as needed Assist with packing and sending store orders, marketing department merchandise promotions and other donor related mailings Run store and donor reports Respond to customer inquiries regarding orders, billing, and technical problem notifications Understand order processing business rules and how they relate to processes/ systems Create shipping and receiving documents and shipping labels (USPS, UPS and Fed Ex Ground label) for shipping team Handle system inventory and inventory adjustments Contributing to new and effective ways to help the office and warehouse move smoother Process returns and product complaints Issue credits and adjustments to consumer orders Perform other assigned projects and functions as directed by management Successful candidates will possess:
Proficiency in Excel and Google Docs (Sheets and Excel) Shopify experience is a plus! An aptitude to function within deadlines while working both independently and within a team is essential Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner Pleasant and professional phone manner Must be a team player that can work independently and effectively Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills Motivated, self-starter, organized, and effective communicator No fear of getting on the phone with customers and donors How to Apply:
First review our website at www.
prageru.
com.
Read our biannual report here.
Please submit a resume and cover letter.
In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.
What We Do:
We promote American values through the creative use of educational videos that reach millions of people online.
Serving all ages, our content offers a free alternative to the dominant left-wing ideology in culture, media, and education.
Whether you're searching for a deeper understanding, a new perspective, or a way to get involved, PragerU helps people think and live better.
To learn more about PragerU, visit http:
//prageru.
com.
Salary Range:
The salary target for this role is $25 - $27 per hour DOE.
Final offer amounts depend on multiple factors including candidate experience and expertise, and most recent market data.
This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.
An error page could appear for several reasons.
If a technical issue occurs while applying, we suggest double checking a few things.
Click here for additional information.
Recommended Skills Attention To Detail Billing Communication Customer Service Databases Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
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