Outreach Specialist, OB Welcome Grant Unit #4733
JOB
Summary:
The Welcome Baby Outreach Specialist will conduct community outreach at health centers, provider offices and other social service sites aimed at recruiting and enrolling eligible clients into the Welcome Baby program.
The Outreach Specialist will also be responsible for developing relationships with key community contacts, maintaining prenatal outreach logs, following up with potential clients, and conducting client intakes.
The Outreach Specialist will work closely with the Project Director, Clinical Supervisor, and other team members to provide input regarding the program and facilitate the development of a strong and smooth referral process and pathway.
EXPERIENCE/
Qualifications:
At least one year of experience in community outreach.
Bilingual English/Spanish preferred.
Must have a reliable automobile for use on the job (mileage to be reimbursed).
Satisfactory Driving Record, Automobile, and Valid Automobile Liability Insurance required.
Ability to function as a member of a multidisciplinary team and work closely with all program staff to provide a continuum of services.
Experience working with families from diverse age, cultural, and ethnic backgrounds.
Demonstrated track record to recruit and enroll eligible clients.
Ability to develop relationships with providers and community organizations and provide input on communication and outreach strategies.
Empathy, warmth, and the ability to establish ongoing supportive relationships with families from diverse backgrounds.
Ability to conduct outreach (group and one-to-one) at provider sites and community-based organizations to recruit potential clients.
Ability to conduct client intakes, including collecting key information in a sensitive and nonjudgmental manner.
Ability to identify appropriate resources for clients and provide referrals as needed during the intake process.
Ability to adhere to all program guidelines, policies and protocols and actively work toward achieving the goals of the program.
Very effective verbal communication and engagement skills to build relationships with families of infants and young children.
Effective skills in writing, organizing, and maintaining complete and accurate documentation.
Culturally sensitive and knowledgeable of the community that will be served.
General computer skills including MS Word.
EDUCATION:
Bachelor's degree in Child Development, Social Work, Psychology, Human Development or other related field; or Child Development Associate (CDA) or Associate of Arts degree with direct experience.
LICENSURES/CERTIFICATION:
Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employmentMUST HAVES:
All required licensures, certifications, mandatory education; along with annual occupational health screenings must be completed prior to the expiration date or by the end of the month in which they are due.
Reference the Educational Requirements:
Must Haves, Mandatory and Unit Based policy (in electronic policy management system) for the specific requirements for this position.
DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position.
The essential functions of this job include, but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :
Carries out the mission, vision and values established by the agency.
Works closely with all program staff to provide a continuum of services.
Develops relationships with providers and community organizations and works closely with the Project Director to create an effective outreach plan and referral pathway.
Participates in appropriate community meetings and marketing and communications efforts as needed.
Provides input on communication and outreach strategies.
Conducts outreach (group and one-on-one) at provider sites and community-based organizations to recruit potential clients.
Contacts potential clients from outreach to encourage participation in the program and enroll them, if appropriate.
Conducts client intakes, including collecting key information in a sensitive and nonjudgmental manner.
Develops trust and rapport with clients and provides support using an empathic and client-centered approach.
Identifies appropriate resources for clients and provides referrals as needed during the intake process.
Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes.
Provides intake data to the Clinical Supervisor and administrative support staff in a timely manner for client enrollment and assignment.
Updates and shares community resources.
Adheres to all program guidelines, policies and protocols and actively works toward achieving the goals of the program.
Attends and complete all trainings as needed.
Attends and participates in all staff meetings, bi-weekly group reflective supervision, and weekly individual reflective supervision.
Works closely with Project Director, Clinical Supervisor and other team members to provide feedback on program documentation, training, procedures and overall structure of program.
Maintains confidentiality of client records/information.
Other duties as assigned.
The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:
Complies with VPH policies and procedures on customer satisfaction and service excellence.
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
Conducts self in a professional, respectful and courteous manner during all interactions.
Works effectively and collaboratively with others toward common goals.
Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/lifesafety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
Demonstrates knowledge of and follows safety practices.
Understands the importance of safety, including patient safety in the work place.
Maintains a safe environment for self and others.
Actively participates in the Patient Safety Program, including event reporting.
Identifies sentinel events/near misses and responds per defined organization processes.
Participates in education activities and process implementation.
Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
The above statements reflect the essential functions considered necessary to describe the principle content of the job.
They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
WORK ENVIRONMENT:
Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
Fast and continuous work pace with variable workload.
Frequent contact with staff and public under a variety of circumstances.
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
Handles emergency/crisis situations in accordance with Hospital policy.
Answers phones or pages; may carry a beeper/pager.
Occasional travel may be required.
Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
PHYSICAL DEMANDS:
Key for Physical DemandsContinuous66 to 100% of the timeFrequent33 to 65% of the timeOccasional0 to 32% of the timeClerical/Administrative Non-Patient Care Frequent/continuous sitting with occasional, intermittent standing/walking.
Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
Occasional/intermittent reaching at or above shoulder level.
Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.
Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
Recommended Skills Administration Business Correspondence Child Development Clinical Works Confidentiality Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Welcome Baby Outreach Specialist will conduct community outreach at health centers, provider offices and other social service sites aimed at recruiting and enrolling eligible clients into the Welcome Baby program.
The Outreach Specialist will also be responsible for developing relationships with key community contacts, maintaining prenatal outreach logs, following up with potential clients, and conducting client intakes.
The Outreach Specialist will work closely with the Project Director, Clinical Supervisor, and other team members to provide input regarding the program and facilitate the development of a strong and smooth referral process and pathway.
EXPERIENCE/
Qualifications:
At least one year of experience in community outreach.
Bilingual English/Spanish preferred.
Must have a reliable automobile for use on the job (mileage to be reimbursed).
Satisfactory Driving Record, Automobile, and Valid Automobile Liability Insurance required.
Ability to function as a member of a multidisciplinary team and work closely with all program staff to provide a continuum of services.
Experience working with families from diverse age, cultural, and ethnic backgrounds.
Demonstrated track record to recruit and enroll eligible clients.
Ability to develop relationships with providers and community organizations and provide input on communication and outreach strategies.
Empathy, warmth, and the ability to establish ongoing supportive relationships with families from diverse backgrounds.
Ability to conduct outreach (group and one-to-one) at provider sites and community-based organizations to recruit potential clients.
Ability to conduct client intakes, including collecting key information in a sensitive and nonjudgmental manner.
Ability to identify appropriate resources for clients and provide referrals as needed during the intake process.
Ability to adhere to all program guidelines, policies and protocols and actively work toward achieving the goals of the program.
Very effective verbal communication and engagement skills to build relationships with families of infants and young children.
Effective skills in writing, organizing, and maintaining complete and accurate documentation.
Culturally sensitive and knowledgeable of the community that will be served.
General computer skills including MS Word.
EDUCATION:
Bachelor's degree in Child Development, Social Work, Psychology, Human Development or other related field; or Child Development Associate (CDA) or Associate of Arts degree with direct experience.
LICENSURES/CERTIFICATION:
Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employmentMUST HAVES:
All required licensures, certifications, mandatory education; along with annual occupational health screenings must be completed prior to the expiration date or by the end of the month in which they are due.
Reference the Educational Requirements:
Must Haves, Mandatory and Unit Based policy (in electronic policy management system) for the specific requirements for this position.
DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position.
The essential functions of this job include, but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :
Carries out the mission, vision and values established by the agency.
Works closely with all program staff to provide a continuum of services.
Develops relationships with providers and community organizations and works closely with the Project Director to create an effective outreach plan and referral pathway.
Participates in appropriate community meetings and marketing and communications efforts as needed.
Provides input on communication and outreach strategies.
Conducts outreach (group and one-on-one) at provider sites and community-based organizations to recruit potential clients.
Contacts potential clients from outreach to encourage participation in the program and enroll them, if appropriate.
Conducts client intakes, including collecting key information in a sensitive and nonjudgmental manner.
Develops trust and rapport with clients and provides support using an empathic and client-centered approach.
Identifies appropriate resources for clients and provides referrals as needed during the intake process.
Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes.
Provides intake data to the Clinical Supervisor and administrative support staff in a timely manner for client enrollment and assignment.
Updates and shares community resources.
Adheres to all program guidelines, policies and protocols and actively works toward achieving the goals of the program.
Attends and complete all trainings as needed.
Attends and participates in all staff meetings, bi-weekly group reflective supervision, and weekly individual reflective supervision.
Works closely with Project Director, Clinical Supervisor and other team members to provide feedback on program documentation, training, procedures and overall structure of program.
Maintains confidentiality of client records/information.
Other duties as assigned.
The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:
Complies with VPH policies and procedures on customer satisfaction and service excellence.
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
Conducts self in a professional, respectful and courteous manner during all interactions.
Works effectively and collaboratively with others toward common goals.
Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/lifesafety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
Demonstrates knowledge of and follows safety practices.
Understands the importance of safety, including patient safety in the work place.
Maintains a safe environment for self and others.
Actively participates in the Patient Safety Program, including event reporting.
Identifies sentinel events/near misses and responds per defined organization processes.
Participates in education activities and process implementation.
Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
The above statements reflect the essential functions considered necessary to describe the principle content of the job.
They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
WORK ENVIRONMENT:
Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
Fast and continuous work pace with variable workload.
Frequent contact with staff and public under a variety of circumstances.
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
Handles emergency/crisis situations in accordance with Hospital policy.
Answers phones or pages; may carry a beeper/pager.
Occasional travel may be required.
Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
PHYSICAL DEMANDS:
Key for Physical DemandsContinuous66 to 100% of the timeFrequent33 to 65% of the timeOccasional0 to 32% of the timeClerical/Administrative Non-Patient Care Frequent/continuous sitting with occasional, intermittent standing/walking.
Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
Occasional/intermittent reaching at or above shoulder level.
Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.
Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
Recommended Skills Administration Business Correspondence Child Development Clinical Works Confidentiality Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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