Trouble Call Dispatcher
Los Angeles, CA Los Angeles, CA 6 days ago 6 days ago 6 days ago The Trouble Call Center is the 24-hour hotline for routine repairs of building systems, maintenance, grounds, and for the emergency response to UCLA owned facilities and environmental problems.
The Trouble Call Center is an integral part of the campus-wide emergency response.
As members of the Disaster Initial Response Team, all Trouble Call Center dispatchers receive training in first response, fire suppression, light search and rescue, and restoring utility systems and building functionality in the event of a major disaster.
Under the direct supervision of the Customer Relations Manager, answer phone calls, process on-line work orders, respond to fire and critical equipment alarms by creating work orders and communicating with Utilities, Craft, Custodial, Grounds, Maintenance staff, Managers, Supervisors, and public services by dispatching appropriate personnel and resources to make urgent repairs to buildings, infrastructure, and grounds affiliated with UCLA.
Dispatchers are required to work overtime and a variety of shifts.
Percentage of Time:
100 Shift Start:
3:
00 pm Shift End:
11:
00 pm Qualifications for Position 22 Records Qualifications Required/Preferred 1.
Skill in analyzing information, problems, situations, practices, or procedures to:
(1) define the problem or objective; (2) identify relevant concerns or factors, (3) formulate logical and objective conclusions; and (4) recognize alternatives and their implications.
Required 2.
Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions.
Required 3.
Skill in listening perceptively, establishing rapport, and gaining trust of others.
Required 4.
Skill in working independently with minimal direction.
Required 5.
Skill in reading standard English text for understanding information to include Emergency Procedure Manuals, maintenance logs, training manuals, and general correspondence.
Required 6.
Skill in typing 35 WPM and entering data into database.
Required 7.
Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management.
Preferred 8.
Working knowledge of the physical plant of UCLA Campus and Medical Center.
Preferred 9.
Basic knowledge of construction trades terminology and function of various trades.
Preferred 10.
Working knowledge of spreadsheet and word processing such as Microsoft Excel and Word.
Required 11.
Basic knowledge of computerized building systems, intrusion, and fire alarms.
Preferred 12.
Ability to receive multiple instructions in a short space of time.
Required 13.
Ability to operate a personal computer and printer to produce work orders and written reports.
Required 14.
Ability to manage a base radio command, paging system, alpha-numeric keypad, multi-line telephone, and intercom system, sometimes simultaneously.
Required 15.
Ability to operate office equipment such as calculator, facsimile machine, copier, lock box, and paper shredder.
Required 16.
Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to obtain and convey information.
Required 17.
Ability to work overtime, changing shifts and holidays with little or no notice to provide coverage as needed.
Required 18.
Ability to remember many details, facts and figures, and their relationship to each other.
Required 19.
Ability to follow and convey specific, detailed information in normal and emergency situations.
Required 20.
Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference.
Required 21.
Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference.
Required 22.
Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions.
Required Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
08-16-2023 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Trouble Call Center is an integral part of the campus-wide emergency response.
As members of the Disaster Initial Response Team, all Trouble Call Center dispatchers receive training in first response, fire suppression, light search and rescue, and restoring utility systems and building functionality in the event of a major disaster.
Under the direct supervision of the Customer Relations Manager, answer phone calls, process on-line work orders, respond to fire and critical equipment alarms by creating work orders and communicating with Utilities, Craft, Custodial, Grounds, Maintenance staff, Managers, Supervisors, and public services by dispatching appropriate personnel and resources to make urgent repairs to buildings, infrastructure, and grounds affiliated with UCLA.
Dispatchers are required to work overtime and a variety of shifts.
Percentage of Time:
100 Shift Start:
3:
00 pm Shift End:
11:
00 pm Qualifications for Position 22 Records Qualifications Required/Preferred 1.
Skill in analyzing information, problems, situations, practices, or procedures to:
(1) define the problem or objective; (2) identify relevant concerns or factors, (3) formulate logical and objective conclusions; and (4) recognize alternatives and their implications.
Required 2.
Skill in prioritizing assignments to complete work in a timely manner when there are fluctuations in workloads, emergencies, competing requirements and frequent interruptions.
Required 3.
Skill in listening perceptively, establishing rapport, and gaining trust of others.
Required 4.
Skill in working independently with minimal direction.
Required 5.
Skill in reading standard English text for understanding information to include Emergency Procedure Manuals, maintenance logs, training manuals, and general correspondence.
Required 6.
Skill in typing 35 WPM and entering data into database.
Required 7.
Knowledge of where to go in the organization for needed information and ability to judge what information should be passed on to different levels of management.
Preferred 8.
Working knowledge of the physical plant of UCLA Campus and Medical Center.
Preferred 9.
Basic knowledge of construction trades terminology and function of various trades.
Preferred 10.
Working knowledge of spreadsheet and word processing such as Microsoft Excel and Word.
Required 11.
Basic knowledge of computerized building systems, intrusion, and fire alarms.
Preferred 12.
Ability to receive multiple instructions in a short space of time.
Required 13.
Ability to operate a personal computer and printer to produce work orders and written reports.
Required 14.
Ability to manage a base radio command, paging system, alpha-numeric keypad, multi-line telephone, and intercom system, sometimes simultaneously.
Required 15.
Ability to operate office equipment such as calculator, facsimile machine, copier, lock box, and paper shredder.
Required 16.
Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to obtain and convey information.
Required 17.
Ability to work overtime, changing shifts and holidays with little or no notice to provide coverage as needed.
Required 18.
Ability to remember many details, facts and figures, and their relationship to each other.
Required 19.
Ability to follow and convey specific, detailed information in normal and emergency situations.
Required 20.
Demonstrated ability to remain calm when in emergency situations involving conflict, hostility, panic, and/or indifference.
Required 21.
Demonstrated ability to maintain equanimity in situations involving conflict, hostility, panic, and/or indifference.
Required 22.
Ability to maintain composure in an environment of changing workload demands, priorities, and frequent interruptions.
Required Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
08-16-2023 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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