Communications Hospital Operator - Santa Monica
DescriptionIn this role, your main main duties will include, but are not limited to the following:
Answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers Providing Patient Information, Department Information and On Call Schedule information as requested by callers Processing routine and emergency calls Activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
Handling calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line Handling routine and emergency calls for the Health Systems Support Services Center Monitoring and reporting various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions Processing urgent messages for the Radiology Department for Critical Test Results As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time.
It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Please note the schedule for this role is Sun, Mon, Tues:
2200 - 0630 Fri & Sat:
1430 - 2300 Recommended Skills Customer Service Networking Radiology Triage Medical Emergency Alarm Devices Estimated Salary: $20 to $28 per hour based on qualifications.
Answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers Providing Patient Information, Department Information and On Call Schedule information as requested by callers Processing routine and emergency calls Activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
Handling calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line Handling routine and emergency calls for the Health Systems Support Services Center Monitoring and reporting various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions Processing urgent messages for the Radiology Department for Critical Test Results As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time.
It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
Please note the schedule for this role is Sun, Mon, Tues:
2200 - 0630 Fri & Sat:
1430 - 2300 Recommended Skills Customer Service Networking Radiology Triage Medical Emergency Alarm Devices Estimated Salary: $20 to $28 per hour based on qualifications.
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