Communications Hospital Operator
DescriptionIn this role, your main duties will include, but not limited to, the following:
Answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers.
Processing routine and emergency calls.
Activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
Handling calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
Handling routine and emergency calls for the Health Systems Support Services Center.
Monitoring and reporting various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
Processing urgent messages for the Radiology Department for Critical Test Results.
As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time.
It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
This is a part-time role.
Please note the schedule is Sat & Sun:
1800 - 2200 Mon & Fri:
1600 - 2200.
Recommended Skills Customer Service Networking Radiology Triage Alarm Devices Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
Answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the UCLA Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers.
Processing routine and emergency calls.
Activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
Handling calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
Handling routine and emergency calls for the Health Systems Support Services Center.
Monitoring and reporting various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
Processing urgent messages for the Radiology Department for Critical Test Results.
As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time.
It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.
This is a part-time role.
Please note the schedule is Sat & Sun:
1800 - 2200 Mon & Fri:
1600 - 2200.
Recommended Skills Customer Service Networking Radiology Triage Alarm Devices Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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