Information Technology Coordinator
Los Angeles, CA Los Angeles, CA Full-time Full-time $23 - $25 an hour $23 - $25 an hour Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.
Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).
Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution.
We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.
We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences.
Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.
In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:
This role is eligible for Public Service Loan Forgiveness (PSLF) Competitive salary - Sign-on bonus for eligible roles Flexible schedules depending on the position (some offering hybrid) Medical insurance with a $30 premium per paycheck coverage plan (employee-only) Dental insurance 100% employer paid for HMO coverage plan (employee-only) 401(k) retirement plan with an employer match up to 4% 11 paid holidays per year and a generous paid time off policy Five paid winter holidays (between Christmas Eve & New Year's Day) Education Reimbursement Program Robust training opportunities:
Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices Clinical Supervision for licensure Compensation:
In accordance with California law, the expected salary range for this position is posted with this position.
The actual compensation will be determined based on experience and other factors permitted by law.
Role
Summary:
This position's primary purpose is handling the daily administrative processes for helpdesk service operations.
This includes asset management, IST billing management, ticketing triage with some user-end support, and maintaining IST events and new hire calendars.
The IT Coordinator may be assigned other duties and project-related tasks.
This is a non-exempt position that reports to the Information Technology Manager.
Major Duties and
Responsibilities:
Oversees IT Department equipment requisitions, purchases, invoices, shipping coordination, tracking, and receipt.
Coordinates Manufacture Return Authorization and shipments as needed.
Maintains agency mobile device management, distribution, and company accounts.
Prepares staff IT equipment for shipping, tracking, and delivery confirmation (as applicable).
Provide IT New Hire Orientation training and other ongoing staff training-related activities, as assigned.
Assists with developing user reference guides, internal procedures, process improvement initiatives, and other materials, as assigned.
Communicates efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks.
Collaborates with other IST department analysts for support request resolution and when assigned project tasks.
Assists the IST department to ensure the agency's information technology and systems adhere to HIPAA, LA County, Department of Mental Health (DMH), Council on Accreditation (COA), and other regulatory or contractual requirements.
Performs other departmental duties as assigned by the Information Technology Manager or at the request of the Senior Director of IST to support the ongoing agency needs.
Education:
A minimum of an associate's degree from an accredited university is highly preferred, or certification from an accredited program focused on technology support OR at least two years of directly related work experience.
An equivalent combination of education and experience may be considered.
Experience:
Minimum one year of experience working with desktop support, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques is required.
Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, and various other productivity software is required.
Experience in a healthcare setting, including support of clinical and billing operations for behavioral health, is highly preferred Possess a valid California driver's license and maintain an insurable driving record under the agency's liability policy and be able to travel between the agency site locations when necessary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).
Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution.
We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.
We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences.
Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.
In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:
This role is eligible for Public Service Loan Forgiveness (PSLF) Competitive salary - Sign-on bonus for eligible roles Flexible schedules depending on the position (some offering hybrid) Medical insurance with a $30 premium per paycheck coverage plan (employee-only) Dental insurance 100% employer paid for HMO coverage plan (employee-only) 401(k) retirement plan with an employer match up to 4% 11 paid holidays per year and a generous paid time off policy Five paid winter holidays (between Christmas Eve & New Year's Day) Education Reimbursement Program Robust training opportunities:
Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices Clinical Supervision for licensure Compensation:
In accordance with California law, the expected salary range for this position is posted with this position.
The actual compensation will be determined based on experience and other factors permitted by law.
Role
Summary:
This position's primary purpose is handling the daily administrative processes for helpdesk service operations.
This includes asset management, IST billing management, ticketing triage with some user-end support, and maintaining IST events and new hire calendars.
The IT Coordinator may be assigned other duties and project-related tasks.
This is a non-exempt position that reports to the Information Technology Manager.
Major Duties and
Responsibilities:
Oversees IT Department equipment requisitions, purchases, invoices, shipping coordination, tracking, and receipt.
Coordinates Manufacture Return Authorization and shipments as needed.
Maintains agency mobile device management, distribution, and company accounts.
Prepares staff IT equipment for shipping, tracking, and delivery confirmation (as applicable).
Provide IT New Hire Orientation training and other ongoing staff training-related activities, as assigned.
Assists with developing user reference guides, internal procedures, process improvement initiatives, and other materials, as assigned.
Communicates efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks.
Collaborates with other IST department analysts for support request resolution and when assigned project tasks.
Assists the IST department to ensure the agency's information technology and systems adhere to HIPAA, LA County, Department of Mental Health (DMH), Council on Accreditation (COA), and other regulatory or contractual requirements.
Performs other departmental duties as assigned by the Information Technology Manager or at the request of the Senior Director of IST to support the ongoing agency needs.
Education:
A minimum of an associate's degree from an accredited university is highly preferred, or certification from an accredited program focused on technology support OR at least two years of directly related work experience.
An equivalent combination of education and experience may be considered.
Experience:
Minimum one year of experience working with desktop support, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques is required.
Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, and various other productivity software is required.
Experience in a healthcare setting, including support of clinical and billing operations for behavioral health, is highly preferred Possess a valid California driver's license and maintain an insurable driving record under the agency's liability policy and be able to travel between the agency site locations when necessary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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