Corporate Learning and Development Manager
2.
5 Los Angeles, CA Los Angeles, CA Full-time Full-time $100,000 - $120,000 a year $100,000 - $120,000 a year 8 hours ago 8 hours ago 8 hours ago Proper Hospitality is seeking a Corporate Learning and Development Manager to join our team in Los Angeles.
The Corporate L&D Manager is pivotal in ensuring that Proper Hospitality's colleagues are well-trained and equipped to deliver exceptional service to guests.
Additionally, you are responsible for assistance in driving the strategic direction of our training programs to continuously elevate the guest experience and employee performance.
Your ability to balance critical thinking with practical training implementation is key to success in this position.
Here's a comprehensive overview of your
Responsibilities:
Training Program Development Assessment:
Begin by assessing the current training programs and identifying areas that require improvement or expansion Curriculum Design:
Develop comprehensive training curricula tailored to various job roles within the hotel, including front-line staff, managers, and support teams Compliance Training:
Ensure that all employees receive mandatory training related to safety, ethics, and legal requirements Training Delivery Training Delivery Methods:
Implement various training delivery methods, including in-person workshops, e-learning modules, on-the-job training, and simulations, to cater to different learning styles and preferences Train-the-Trainer Programs:
Develop programs to train internal trainers to ensure consistency in training delivery across all hotel locations Employee Development Career Pathing:
Establish clear career development paths and training plans for employees to encourage career growth and retention Leadership Development:
Implement leadership development programs to groom internal talent for managerial and executive positions Performance Management:
Develop performance appraisal systems and continuous feedback mechanisms to track employee progress and provide timely coaching and support Content Creation Custom Content:
Develop and curate training content, including videos, manuals, and digital resources, that reflect the hotel's brand values and standards Guest Experience Training:
Create modules to train employees on delivering exceptional guest experiences, including interpersonal skills, cultural awareness, and problem-solving Measurement and Evaluation Key Performance Indicators (KPIs):
Establish KPIs to measure the effectiveness of training programs, such as employee satisfaction, guest satisfaction scores, and employee retention rates Feedback Loops:
Collect feedback from employees and guests to continuously improve training content and delivery methods Strategic Planning Alignment with Company Goals:
Align training and development strategies with Proper's overall business objectives and brand positioning Market Research:
Stay updated on industry trends and competitor offerings to ensure that training programs remain relevant and competitive Budget Management Budget Planning:
Create and manage the training and development budget, allocating resources effectively to support program enhancements Compliance and Certification Regulatory Compliance:
Ensure that all training programs meet regulatory and industry-specific compliance standards Certifications:
Explore opportunities for employees to earn certifications or qualifications that enhance their expertise Continuous Improvement Feedback Channels:
Establish channels for employees to provide ongoing feedback on training programs Benchmarking:
Benchmark against industry best practices to continually enhance training offerings Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.
Our philosophy is simple:
There is a right way to do things and anything less just isn't proper.
We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.
The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
INDEXECINDUS.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Los Angeles, CA Los Angeles, CA Full-time Full-time $100,000 - $120,000 a year $100,000 - $120,000 a year 8 hours ago 8 hours ago 8 hours ago Proper Hospitality is seeking a Corporate Learning and Development Manager to join our team in Los Angeles.
The Corporate L&D Manager is pivotal in ensuring that Proper Hospitality's colleagues are well-trained and equipped to deliver exceptional service to guests.
Additionally, you are responsible for assistance in driving the strategic direction of our training programs to continuously elevate the guest experience and employee performance.
Your ability to balance critical thinking with practical training implementation is key to success in this position.
Here's a comprehensive overview of your
Responsibilities:
Training Program Development Assessment:
Begin by assessing the current training programs and identifying areas that require improvement or expansion Curriculum Design:
Develop comprehensive training curricula tailored to various job roles within the hotel, including front-line staff, managers, and support teams Compliance Training:
Ensure that all employees receive mandatory training related to safety, ethics, and legal requirements Training Delivery Training Delivery Methods:
Implement various training delivery methods, including in-person workshops, e-learning modules, on-the-job training, and simulations, to cater to different learning styles and preferences Train-the-Trainer Programs:
Develop programs to train internal trainers to ensure consistency in training delivery across all hotel locations Employee Development Career Pathing:
Establish clear career development paths and training plans for employees to encourage career growth and retention Leadership Development:
Implement leadership development programs to groom internal talent for managerial and executive positions Performance Management:
Develop performance appraisal systems and continuous feedback mechanisms to track employee progress and provide timely coaching and support Content Creation Custom Content:
Develop and curate training content, including videos, manuals, and digital resources, that reflect the hotel's brand values and standards Guest Experience Training:
Create modules to train employees on delivering exceptional guest experiences, including interpersonal skills, cultural awareness, and problem-solving Measurement and Evaluation Key Performance Indicators (KPIs):
Establish KPIs to measure the effectiveness of training programs, such as employee satisfaction, guest satisfaction scores, and employee retention rates Feedback Loops:
Collect feedback from employees and guests to continuously improve training content and delivery methods Strategic Planning Alignment with Company Goals:
Align training and development strategies with Proper's overall business objectives and brand positioning Market Research:
Stay updated on industry trends and competitor offerings to ensure that training programs remain relevant and competitive Budget Management Budget Planning:
Create and manage the training and development budget, allocating resources effectively to support program enhancements Compliance and Certification Regulatory Compliance:
Ensure that all training programs meet regulatory and industry-specific compliance standards Certifications:
Explore opportunities for employees to earn certifications or qualifications that enhance their expertise Continuous Improvement Feedback Channels:
Establish channels for employees to provide ongoing feedback on training programs Benchmarking:
Benchmark against industry best practices to continually enhance training offerings Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.
Our philosophy is simple:
There is a right way to do things and anything less just isn't proper.
We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.
The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
INDEXECINDUS.
Estimated Salary: $20 to $28 per hour based on qualifications.
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