Front Desk Representative
4.
2 Los Angeles, CA Los Angeles, CA 1 day ago 1 day ago 1 day ago Under the supervision of the Optometry Manager or designee, performs as a responsible team member all functions related to appointments scheduling and front desk duties in a high-volume clinic setting, including facilitation of appointments for patients through the SHS / Faculty and Staff referral process.
Major duties include utilizing/maintaining an efficient appointments system; routing patients into the patient flow system; determining eligibility to use SHS / Faculty and Staff services; facilitating patient/clinician communication; and performing clerical and administrative duties for the unit as needed.
Percentage of Time:
100 Shift Start:
8:
00 am Shift End:
5:
00 pm Qualifications for Position 16 Records Qualifications Required/Preferred 1 Skill in screening patient flow decisions appropriate to clinical staffing levels.
Required 2.
Ability to anticipate and prevent red potential scheduling conflicts.
Required 3.
Skills to interact diplomatically with the public in a high-volume setting with continuous public and/or telephone contact.
Required 4.
Ability to speak clearly and distinctly using appropriate vocabulary and grammar to:
-obtain and convey information, explain policies, procedures, etc.
, convey sensitivity, empathy, and respect for patients and co-workers.
Required 5.
Skill in interacting courteously and sensitively with persons of various social, cultural, economic and educational backgrounds.
Required 6.
Ability to maintain equanimity in the face of resistance, indifference, or hostility.
Required 7.
Skill in recognizing emergency situations and taking appropriate action.
Required 8.
Skill in performing effectively with frequent interruptions and distractions, and a fluctuating workload.
Required 9.
Skill in prioritizing assignments using independent and cooperative time management strategies.
Required 10.
Ability to establish and maintain cooperative working relationships with other staff and interact appropriately under all circumstances.
Required 11.
Ability to accurately convey information via concise written messages.
Required 12.
Skill in use of Compulink / PnC Systems to:
input clinician calendars input and revise patient demographics schedule patients generate encounter forms prepare and revise appointment schedules for optometry clinicians input accounts receivable information Preferred 13.
Working knowledge of SHS / Faculty and Staff eligibility guidelines, and Optometry Staff policies and procedures.
Preferred 14.
Skill in using a PC, and knowledge of software such as MS Office:
Word, Excel, PowerPoint, and Outlook.
Required 15.
Knowledge of UCLA OASIS-AIS computer to verify students' registration status and confirm eligibility.
Can be trained 16.
Working knowledge of UCLA telephone system, Medical Center paging system, and SHS / Optometry telephone and paging systems.
Preferred Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
11-30-2023 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Los Angeles, CA Los Angeles, CA 1 day ago 1 day ago 1 day ago Under the supervision of the Optometry Manager or designee, performs as a responsible team member all functions related to appointments scheduling and front desk duties in a high-volume clinic setting, including facilitation of appointments for patients through the SHS / Faculty and Staff referral process.
Major duties include utilizing/maintaining an efficient appointments system; routing patients into the patient flow system; determining eligibility to use SHS / Faculty and Staff services; facilitating patient/clinician communication; and performing clerical and administrative duties for the unit as needed.
Percentage of Time:
100 Shift Start:
8:
00 am Shift End:
5:
00 pm Qualifications for Position 16 Records Qualifications Required/Preferred 1 Skill in screening patient flow decisions appropriate to clinical staffing levels.
Required 2.
Ability to anticipate and prevent red potential scheduling conflicts.
Required 3.
Skills to interact diplomatically with the public in a high-volume setting with continuous public and/or telephone contact.
Required 4.
Ability to speak clearly and distinctly using appropriate vocabulary and grammar to:
-obtain and convey information, explain policies, procedures, etc.
, convey sensitivity, empathy, and respect for patients and co-workers.
Required 5.
Skill in interacting courteously and sensitively with persons of various social, cultural, economic and educational backgrounds.
Required 6.
Ability to maintain equanimity in the face of resistance, indifference, or hostility.
Required 7.
Skill in recognizing emergency situations and taking appropriate action.
Required 8.
Skill in performing effectively with frequent interruptions and distractions, and a fluctuating workload.
Required 9.
Skill in prioritizing assignments using independent and cooperative time management strategies.
Required 10.
Ability to establish and maintain cooperative working relationships with other staff and interact appropriately under all circumstances.
Required 11.
Ability to accurately convey information via concise written messages.
Required 12.
Skill in use of Compulink / PnC Systems to:
input clinician calendars input and revise patient demographics schedule patients generate encounter forms prepare and revise appointment schedules for optometry clinicians input accounts receivable information Preferred 13.
Working knowledge of SHS / Faculty and Staff eligibility guidelines, and Optometry Staff policies and procedures.
Preferred 14.
Skill in using a PC, and knowledge of software such as MS Office:
Word, Excel, PowerPoint, and Outlook.
Required 15.
Knowledge of UCLA OASIS-AIS computer to verify students' registration status and confirm eligibility.
Can be trained 16.
Working knowledge of UCLA telephone system, Medical Center paging system, and SHS / Optometry telephone and paging systems.
Preferred Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
11-30-2023 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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