Guest Services Agent
4.
2 Los Angeles, CA Los Angeles, CA $24.
57 - $34.
87 an hour $24.
57 - $34.
87 an hour 1 hour ago 1 hour ago 1 hour ago Operate a 24-hour front desk at the Luskin Conference Center.
Perform guest check-in and check-out on computer system.
Post payments from guests on their account.
Input room reservations, changes and cancellations in computer system.
Answer inquiries regarding the campus and the local area.
Accept messages and deliveries for guests and staff and ensure proper delivery.
Carry and store luggage as requested.
Arrange transportation for guests.
Complete daily checklists.
Complete daily occupancy, housekeeping assignment and tracking reports.
Coordinate room readiness with housekeeping staff.
Provide professional customer service to guests and vendors.
Must be available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the department.
Percentage of Time:
100 Shift Start:
variable Shift End:
variable Qualifications for Position 20 Records Qualifications Required/Preferred Skill in operating a hotel computer system.
Required Demonstrated ability in operating an electronic cash register.
Required Proficient computer skills, i.
e.
use of Microsoft Office Suite, the internet, etc.
.
Required Ability to operate standard office equipment.
Required Proficiency in speaking, reading and writing Standard English.
Required Ability to establish and maintain effective working relationships with guests and colleagues.
Required Skill in detailed and accurate record keeping.
Required Knowledge of basic and standard cash handling and accounting procedures.
Required Skill in accurately completing monetary transactions.
Required Knowledge of general information related to the University and surrounding community.
Preferred Ability to obtain tourist and travel information.
Preferred Ability to operate hotel locking system.
Required Ability to deal courteously and effectively with diverse types of persons in a high-volume, public setting.
Required Ability to perform effectively under conditions of fluctuating work load.
Required Ability to communicate clearly and precisely both in writing and verbally.
Required Ability to exercise proper judgment when performing all job duties and interacting with guests.
Required Physical ability to stand continuously for up to 8 hours.
Required Ability to work nights, weekends and occasional holidays.
Required Ability to operate two-way radio.
Can be trained Ability to recognize and respond appropriately to emergency situations.
Can be trained Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
03-07-2024 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Los Angeles, CA Los Angeles, CA $24.
57 - $34.
87 an hour $24.
57 - $34.
87 an hour 1 hour ago 1 hour ago 1 hour ago Operate a 24-hour front desk at the Luskin Conference Center.
Perform guest check-in and check-out on computer system.
Post payments from guests on their account.
Input room reservations, changes and cancellations in computer system.
Answer inquiries regarding the campus and the local area.
Accept messages and deliveries for guests and staff and ensure proper delivery.
Carry and store luggage as requested.
Arrange transportation for guests.
Complete daily checklists.
Complete daily occupancy, housekeeping assignment and tracking reports.
Coordinate room readiness with housekeeping staff.
Provide professional customer service to guests and vendors.
Must be available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the department.
Percentage of Time:
100 Shift Start:
variable Shift End:
variable Qualifications for Position 20 Records Qualifications Required/Preferred Skill in operating a hotel computer system.
Required Demonstrated ability in operating an electronic cash register.
Required Proficient computer skills, i.
e.
use of Microsoft Office Suite, the internet, etc.
.
Required Ability to operate standard office equipment.
Required Proficiency in speaking, reading and writing Standard English.
Required Ability to establish and maintain effective working relationships with guests and colleagues.
Required Skill in detailed and accurate record keeping.
Required Knowledge of basic and standard cash handling and accounting procedures.
Required Skill in accurately completing monetary transactions.
Required Knowledge of general information related to the University and surrounding community.
Preferred Ability to obtain tourist and travel information.
Preferred Ability to operate hotel locking system.
Required Ability to deal courteously and effectively with diverse types of persons in a high-volume, public setting.
Required Ability to perform effectively under conditions of fluctuating work load.
Required Ability to communicate clearly and precisely both in writing and verbally.
Required Ability to exercise proper judgment when performing all job duties and interacting with guests.
Required Physical ability to stand continuously for up to 8 hours.
Required Ability to work nights, weekends and occasional holidays.
Required Ability to operate two-way radio.
Can be trained Ability to recognize and respond appropriately to emergency situations.
Can be trained Additional Posting Information Bargaining Unit:
CX-Clerical & Allied Services Application Deadline:
03-07-2024 External Posting Date:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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