Airport Marina Honda - BDC Representative - Service
Job Description Job Description Position Title:
Service BDC RepresentativeReports to:
Fixed Operations Manager/Service ManagerFLSA Status:
ExemptPosition
Summary:
The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfactionSchedules service appointments and follows up with customersMust present a professional appearance.
Essential Duties &
Responsibilities:
Assist with incoming service phone calls.
Set up, schedule and monitor service department appointments.
Follow up and reschedule missed or late service department appointments.
Make follow up phone calls to previous day service customers to ensure complete satisfaction.
Discuss during customer follow up calls the importance of responding to CSI surveys.
Bring all customer concerns and complaints to the attention of the Service Manager.
Make follow up phone calls to current open recall customers.
Respond to all service internet leads and set up service department appointment accordingly.
Follow policies and procedures as set forth in Employee Handbook.
Any other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities Required:
Educational:
High school diploma or the equivalent.
Experience:
One year automotive or related industry experienceGeneral knowledge of vehicle mechanical operations.
Special Skills (i.
e.
, licenses, certifications, etc.
):
Ability to read and comprehend instructions and informationSuperior communication and customer service skillsAbility to user personal computer applications including word processing and spreadsheet softwareCurrent valid driver's license.
Physical Demands and Working Conditions:
The noise level in the work environment is usually loudOccasionally required to bend, stoop, crouch, reach, and handle toolsOccasionally requires the ability to lift 40 pounds of materialFrequently works near moving mechanical partsIs potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service departmentExposed to exhaust fumes or other airborne particles.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALL-INCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOBRATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________Signature (Employee) Date______________________________ ________________Signature (Supervisor) Date#J-18808-Ljbffr Recommended Skills Automotive Industry Communication Customer Satisfaction Customer Service Particles Software Applications Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r54x6tl23w3tj1wvh', 'ExternalApply-j3r54x6tl23w3tj1wvh'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Service BDC RepresentativeReports to:
Fixed Operations Manager/Service ManagerFLSA Status:
ExemptPosition
Summary:
The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfactionSchedules service appointments and follows up with customersMust present a professional appearance.
Essential Duties &
Responsibilities:
Assist with incoming service phone calls.
Set up, schedule and monitor service department appointments.
Follow up and reschedule missed or late service department appointments.
Make follow up phone calls to previous day service customers to ensure complete satisfaction.
Discuss during customer follow up calls the importance of responding to CSI surveys.
Bring all customer concerns and complaints to the attention of the Service Manager.
Make follow up phone calls to current open recall customers.
Respond to all service internet leads and set up service department appointment accordingly.
Follow policies and procedures as set forth in Employee Handbook.
Any other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities Required:
Educational:
High school diploma or the equivalent.
Experience:
One year automotive or related industry experienceGeneral knowledge of vehicle mechanical operations.
Special Skills (i.
e.
, licenses, certifications, etc.
):
Ability to read and comprehend instructions and informationSuperior communication and customer service skillsAbility to user personal computer applications including word processing and spreadsheet softwareCurrent valid driver's license.
Physical Demands and Working Conditions:
The noise level in the work environment is usually loudOccasionally required to bend, stoop, crouch, reach, and handle toolsOccasionally requires the ability to lift 40 pounds of materialFrequently works near moving mechanical partsIs potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service departmentExposed to exhaust fumes or other airborne particles.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALL-INCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOBRATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________Signature (Employee) Date______________________________ ________________Signature (Supervisor) Date#J-18808-Ljbffr Recommended Skills Automotive Industry Communication Customer Satisfaction Customer Service Particles Software Applications Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r54x6tl23w3tj1wvh', 'ExternalApply-j3r54x6tl23w3tj1wvh'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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