Helpdesk Analyst
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally.
We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us.
Let us catapult your career! Service Desk Analyst (Healthcare) IMMEDIATE NEED for an IT Service Desk Analyst to provide technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all software/hardware installed or maintained.
Responsibilities:
Under minimal supervision, respond to customers? inquiries concerning support requests, systems status, hardware/software issues, and network connectivity.
Resolve software and hardware incidents for proprietary software.
Record incidents in an Incident Management System.
Diagnose incidents through research and isolation report problems with procedures and make suggestions for improvements.
Document knowledge for self help (Tier 0), as well as Tier 1 & 2 Escalate to or consult with senior staff when a solution is unclear.
Minimum requirements:
Approximately 3-6 years of experience in an Information Technology (IT) discipline and/or Customer Service Call center good problem solving, communication, results oriented, team oriented and customer service skills Windows 95/98/XP, Microsoft Office 97/2000/XP/2003 troubleshooting experience Excellent multi-tasking skills.
Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision 1-3 years experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting Knowledge of LAN/WAN networking, workstations, operating systems, and applications Excellent verbal and written communication skills a must.
Please send your resume to Colin Crane, Technical Recruiter for immediate consideration.
Let us help you secure an interview! ABOUT US Irvine Technology Corporation (ITC) is an award-winning Information Technology Solutions and Staffing provider with roots in Southern California.
For over fifteen years, we have had the privilege of serving exceptional client organizations as both a local and national resource.
Our team is comprised of seasoned technologists, staffing industry thought leaders, top-notch recruiters, dedicated account executives, and a world class support staff.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us.
Let us catapult your career! Service Desk Analyst (Healthcare) IMMEDIATE NEED for an IT Service Desk Analyst to provide technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all software/hardware installed or maintained.
Responsibilities:
Under minimal supervision, respond to customers? inquiries concerning support requests, systems status, hardware/software issues, and network connectivity.
Resolve software and hardware incidents for proprietary software.
Record incidents in an Incident Management System.
Diagnose incidents through research and isolation report problems with procedures and make suggestions for improvements.
Document knowledge for self help (Tier 0), as well as Tier 1 & 2 Escalate to or consult with senior staff when a solution is unclear.
Minimum requirements:
Approximately 3-6 years of experience in an Information Technology (IT) discipline and/or Customer Service Call center good problem solving, communication, results oriented, team oriented and customer service skills Windows 95/98/XP, Microsoft Office 97/2000/XP/2003 troubleshooting experience Excellent multi-tasking skills.
Prioritizes and performs a variety of concurrent tasks with minimal direction or supervision 1-3 years experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting Knowledge of LAN/WAN networking, workstations, operating systems, and applications Excellent verbal and written communication skills a must.
Please send your resume to Colin Crane, Technical Recruiter for immediate consideration.
Let us help you secure an interview! ABOUT US Irvine Technology Corporation (ITC) is an award-winning Information Technology Solutions and Staffing provider with roots in Southern California.
For over fifteen years, we have had the privilege of serving exceptional client organizations as both a local and national resource.
Our team is comprised of seasoned technologists, staffing industry thought leaders, top-notch recruiters, dedicated account executives, and a world class support staff.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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