Transformation Manager, Senior Program Manager at City National Bank Los Angeles, CA 90189
WHAT IS THE OPPORTUNITY?Position leads the strategic Client Onboarding and Servicing transformation programs across the Consumer, Commercial and Private Banking segments by driving strategy execution and organizational change management (OCM) programs.
Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction.
Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.
Enterprise Program ManagementMake a meaningful difference as a member of City Nationals Enterprise Program Management Office.
This is a great opportunity to grow your career within a high impact organization that is responsible for executing on the strategic and transformational goals of the bank.
WHAT WILL YOU DO?Develops, manages and leads execution of three year strategic transformation program roadmap.
Manages a portfolio of strategic initiatives and supporting program managers.
Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environmentDevelops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impactDevelops root cause analysis and business case for proposed strategy, technology, staff and structure changes, including cost estimatesProvides advanced statistical analysis for business leaders, project teams, and managers as required.
In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsManages implementation of major technology programs including design, build, test, deployment and control phases in an agile methodologyMay include the direct management of process analysts and consultantsThe sharing of lessons learned and best practices with others throughout the organization when appropriateWHAT DO YOU NEED TO SUCCEEDMust-Have Bachelors DegreeMinimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions (e.
g.
, account opening, client servicing, customer experience, compliance and risk management, etc.
) -- with deep subject matter expertise in consumer / commercial banking, wealth management and treasury management processesMinimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.
) or as an internal consultant supporting EVP/SVP level executivesSkills and KnowledgeExperience in deploying digital platforms, integrated to CRM, document management and servicing platforms.
Salesforce CRM and FIS / Bottomline servicing experience very strong positive.
Extensive experience in consumer / commercial operating model evaluation and designExperience leading multiple transformations at regional or national banksExperience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile developmentTechnology strategy, core banking platform experience a strong +Proven experience at sourcing staff and building high performance teamsExcellent executive communication skills, presentation development and delivery.
Estimated Salary: $20 to $28 per hour based on qualifications.
Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction.
Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.
Enterprise Program ManagementMake a meaningful difference as a member of City Nationals Enterprise Program Management Office.
This is a great opportunity to grow your career within a high impact organization that is responsible for executing on the strategic and transformational goals of the bank.
WHAT WILL YOU DO?Develops, manages and leads execution of three year strategic transformation program roadmap.
Manages a portfolio of strategic initiatives and supporting program managers.
Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environmentDevelops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impactDevelops root cause analysis and business case for proposed strategy, technology, staff and structure changes, including cost estimatesProvides advanced statistical analysis for business leaders, project teams, and managers as required.
In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsManages implementation of major technology programs including design, build, test, deployment and control phases in an agile methodologyMay include the direct management of process analysts and consultantsThe sharing of lessons learned and best practices with others throughout the organization when appropriateWHAT DO YOU NEED TO SUCCEEDMust-Have Bachelors DegreeMinimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions (e.
g.
, account opening, client servicing, customer experience, compliance and risk management, etc.
) -- with deep subject matter expertise in consumer / commercial banking, wealth management and treasury management processesMinimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.
) or as an internal consultant supporting EVP/SVP level executivesSkills and KnowledgeExperience in deploying digital platforms, integrated to CRM, document management and servicing platforms.
Salesforce CRM and FIS / Bottomline servicing experience very strong positive.
Extensive experience in consumer / commercial operating model evaluation and designExperience leading multiple transformations at regional or national banksExperience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile developmentTechnology strategy, core banking platform experience a strong +Proven experience at sourcing staff and building high performance teamsExcellent executive communication skills, presentation development and delivery.
Estimated Salary: $20 to $28 per hour based on qualifications.
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