Manager, Program Management EPMO at City National Bank Los Angeles, CA 90189
WHAT IS THE OPPORTUNITY?Position will organize and coordinate a portfolio of strategic initiatives and manage a team of program and project managers to ensure successful delivery within CNBs EPMO across the Consumer, Commercial and Private Banking Segments.
The manager role will be required to quickly identify problem statement, analyze root cause issues, structure program resolution and manage team to successful completion.
This position requires quick problem solving skills, ability to communicate across all levels of the bank and manage multiple complex programs.
Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction.
Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.
Enterprise Program ManagementMake a meaningful difference as a member of City Nationals Enterprise Program Management Office.
This is a great opportunity to grow your career within a high impact organization that is responsible for executing on the strategic and transformational goals of the bank.
WHAT WILL YOU DO?Formulate, organize and monitor interconnected projects.
Determine suitable approach for tactical execution and manage delivery team / third party vendors.
Manage a portfolio of transformational initiatives, aligning programs to strategic vision and measure, rank and prioritize projects.
Provide reporting on program statuses, key risks and issues and tracking of business benefits.
Report to senior executives and board.
Manage a team of program / project managers.
Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environmentDevelops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impactDevelops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimatesEstablishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunitiesProvides advanced statistical analysis for business leaders, project teams, and managers as required.
In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsThe sharing of lessons learned and best practices with others throughout the organization when appropriateWHAT DO YOU NEED TO SUCCEEDMust-Have Bachelors DegreeMinimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions - with general subject matter expertise in consumer / commercial banking, wealth management and treasury managementMinimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.
) or as an internal consultant supporting EVP/SVP level executivesMinimum 3 years of experience managing a portfolio of programs with experience reporting into the C-SuiteSkills and KnowledgeExperience in deploying digital platforms, integrated to CRM, document management and servicing platforms.
Extensive experience in consumer / commercial banking operating model evaluation and designExperience leading multiple transformations at regional or national banksExperience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile developmentTechnology strategy, core banking platform experience a strong +Proven experience at sourcing staff and building high performance teamsExcellent executive communication skills, presentation development and delivery.
Estimated Salary: $20 to $28 per hour based on qualifications.
The manager role will be required to quickly identify problem statement, analyze root cause issues, structure program resolution and manage team to successful completion.
This position requires quick problem solving skills, ability to communicate across all levels of the bank and manage multiple complex programs.
Transformation initiatives may be related to revenue growth, cost or process efficiencies, customer experience, technical implementations and/or risk reduction.
Initiatives require proficiency in business case analysis, process and operating model redesign, organizational change management, and structured project management.
Enterprise Program ManagementMake a meaningful difference as a member of City Nationals Enterprise Program Management Office.
This is a great opportunity to grow your career within a high impact organization that is responsible for executing on the strategic and transformational goals of the bank.
WHAT WILL YOU DO?Formulate, organize and monitor interconnected projects.
Determine suitable approach for tactical execution and manage delivery team / third party vendors.
Manage a portfolio of transformational initiatives, aligning programs to strategic vision and measure, rank and prioritize projects.
Provide reporting on program statuses, key risks and issues and tracking of business benefits.
Report to senior executives and board.
Manage a team of program / project managers.
Organizes, leads, and facilitates cross-LOB process design, measurement and re-engineering initiatives that will encompass an end to end analysis and future state design that requires specialized knowledge or skills critical to the redesign effort in a matrix leadership environmentDevelops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through CNB and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impactDevelops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimatesEstablishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunitiesProvides advanced statistical analysis for business leaders, project teams, and managers as required.
In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed resultsThe sharing of lessons learned and best practices with others throughout the organization when appropriateWHAT DO YOU NEED TO SUCCEEDMust-Have Bachelors DegreeMinimum 10 years of experience leading consumer and commercial banking strategic transformation programs for customer-facing or operations functions - with general subject matter expertise in consumer / commercial banking, wealth management and treasury managementMinimum 7 years of experience with banking-related process and operating model redesign, major reorganizations, governance design, data analytics, and/or innovative change adoption programs)Minimum 7 years of prior consulting expertise, either at a major consulting firm (Deloitte, PwC, strategy houses, etc.
) or as an internal consultant supporting EVP/SVP level executivesMinimum 3 years of experience managing a portfolio of programs with experience reporting into the C-SuiteSkills and KnowledgeExperience in deploying digital platforms, integrated to CRM, document management and servicing platforms.
Extensive experience in consumer / commercial banking operating model evaluation and designExperience leading multiple transformations at regional or national banksExperience leading large multi-platform technology deployments, including full life-cycle management from concept through deployment - particular emphasis on structured delivery, complex integration and testing, agile developmentTechnology strategy, core banking platform experience a strong +Proven experience at sourcing staff and building high performance teamsExcellent executive communication skills, presentation development and delivery.
Estimated Salary: $20 to $28 per hour based on qualifications.
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